These people are so rude... lol
A few months ago, out of the blue my console was perma-banned and I'm still trying to work out why. I have to use my sisters one now, because of what happened to mine.
But I'm just now reading through forums where they "Explain" to people why their account has been banned and whatnot and just reading their responses it's ridiculous.
They'll give an automated list of reasons you can be banned, but will not explain explicitly the reason yours was; however sometimes they'll bold what I suspect is their "main reason" you were personally banned.
And at the end of it, instead of just signing off, they're all like "blah blah, whatever the reason. Your account and all it's additionals are banned from any console - Cheers!"
Their phone service is no better either
Anyone else who owns an XBox ever had problems w/ these people?