As I thought, no joy.
But I did scare him though when he told me the "Legal Route" was the only one I'd be able to take to get any answers on "Console Bans".
Told him I'd be speaking with my dads Attorney then and he stuttered and started asking if I'd already spoken to them and maybe I should try down the route of using the Citizens Advice Bureau or Better Business Bureau first as it would cost me a lot of money.
Gotchya, ya bastards